A guest staying at the same property as Liam Payne claimed they heard “a really loud, violent scream” coming from the One Direction alum’s room at CasaSur Palermo Hotel in Buenos Aires, Argentina, before he plummeted from his third-floor balcony.

A guest who stayed at the CasaSur Palermo Hotel when Liam Payne died at age 31 on Oct. 16 tells PEOPLE about their experience.

Authorities have provided more information about the death of singer Liam Payne. Buenos Aires Security Ministry communications director Pablo Policicchio said that the One Direction member "had jumped from the balcony of his room" in a statement to the Associated Press and PEOPLE.