However, these digital personal assistants can also play a vital role in improving business productivity. Digital assistants ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Do you have a passion for music and live performance? Do you like working in a customer focused role? We have an exciting opportunity to join our box office team as a customer service assistant to ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now San Francisco-based Rasa, a startup working ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...

Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also ...

Expert Consumers has identified Wing Assistant as a leading solution for organizations seeking structured, reliable virtual support in the year ahead. After reviewing a wide range of services designed ...

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit Typical office environment. May require some lifting of ...