The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed In fact, generative AI is predicted to boost the world economy by up to ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. About half — 51% — of all customer service journeys begin on ...

Society is in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year. Brands are recognising that customer service is an integral part of the customer journey, ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Three bank trade groups are taking aim at the Consumer Financial Protection Bureau's recent request for information related to customer service at large banks and credit unions. In a joint letter to ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Somer G. Anderson is CPA, doctor of accounting, and an accounting and finance professor who ...

Google has launched a new customer support feature on Merchant Center. The new tool enables retailers to input their customer support information and returns policy. Merchant Center is then able to ...

Find Kiplinger customer service information here: About managing your Kiplinger subscriptions, products and more. Your subscription account number appears on your mailing labels and any notices that ...