A patient journey map is a useful tool to understand patient ... During each of these phases, the patients may experience a variety of emotions that can vary from person to person, but which ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer journey mapping emerged as a way to visualize the steps ...

Quality standards in health care are constantly improving, and it is crucial that knowledge and experience in the use of quality ... of Quality Management for NM Practices”. The IAEA Patient Journey ...