A guest staying at the same property as Liam Payne claimed they heard “a really loud, violent scream” coming from the One Direction alum’s room at CasaSur Palermo Hotel in Buenos Aires, Argentina, before he plummeted from his third-floor balcony.

A guest who stayed at the CasaSur Palermo Hotel when Liam Payne died at age 31 on Oct. 16 tells PEOPLE about their experience.

Liam Payne 'jumped from the balcony' of his Buenos Aires hotel room before his death, local authorities have reported.