According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study,SM released today, rising ...

Artificial intelligence has moved beyond the pilot phase in retail. Most major retailers now use AI across their operations, ...

AI-powered fintech startup, Prodigal, automates loan servicing and debt collection conversations across voice, SMS, and email ...

Most banks are still talking about AI as a feature to “add on,” but beneath the surface, the real transformation is already ...

75% of consumers say they've had a fast AI-driven response that still left them frustrated. Customers prioritize outcomes over speed, with 68% saying "Getting a complete resolution" is the most ...

Scammers pretending to be Walmart employees are preying on consumers, according to the FCC. Here's what to watch out for.

In the MCP era, there is no "expected behavior" to deviate from. Every workflow is unique. Every sequence of tool calls is ...

Salesforce (NYSE: CRM), the world’s #1 AI CRM, announced today that Novartis (NYSE: NVS), a leading global innovative ...

Plastic bag ban, wrong food deliveries, streaming services and more. Here's some big changes coming to California as 900 new ...

Focused on customer experience and innovation, the bank bolsters talent to deliver innovative solutions ...

Strategic collaboration aims to enhance operational efficiency and mitigate risks by transitioning to a business process more ...