Petco disclosed a data breach exposing customer Social Security numbers, financial account details, and driver's license ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

Telcos have access to huge amounts of data, which represents a big opportunity when it comes to AI. But how should they ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Employees throughout the company can use generative AI to query data from sales calls, email, invoices and a host of other ...

Most banks are still talking about AI as a feature to “add on,” but beneath the surface, the real transformation is already ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

75% of consumers say they've had a fast AI-driven response that still left them frustrated. Customers prioritize outcomes over speed, with 68% saying "Getting a complete resolution" is the most ...

Credit, a U.S.-based financial services and fintech company, will start notifying more than 5.8 million people that their personal information has been exposed in a data breach incident.

The credit check and identify verification services provider 700Credit is the latest company to suffer a massive data breach.

LastPass faces $1.6 million fine from U.K. regulators after 2022 data breach exposed 1.6 million users. Password manager ...