The path to transformation was not without its challenges, as the project required a seamless transition from an established ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

State-run Bharat Sanchar Nigam Limited (BSNL) has reported a profit of Rs 262 crore in the third quarter of the current ...

For Uchenna Nnamadim, a seasoned Senior QA Engineer with over seven years of experience, QA is more than just a job—it’s a calling to ensure excellence in every product and service delivered to users ...

In today fast-paced world plumbing businesses need to be available to their customers at all times A missed call can mean a missed opportunity lost revenue and dissatisfied customers This is where a p ...

Analyst reports cite Amdocs in monetization, BSS/OSS and IT services, customer experience, quality engineering, network automation and service ...

Moving forward, our primary focus will be on quality of service (QoS) and customer assurance, as we strive to enhance user ...

A woman on TikTok shared a PSA about the importance of putting yourself on mute if you’re ever on hold with customer service.

BSNL has reported a profit of Rs 262 crore in Q3, marking its first profitability since 2007. This achievement stems from ...

U.S. trade regulators took action against unfair practices in the low-speed personal transportation vehicle market. A petition was filed hi ...

Nigerians have been groaning under the weight of relentless price hikes across essential services. From electricity tariffs ...

We are excited to unveil the newest edition of our exhaustive market research report “Vietnam Telecom Service Assurance Market,” crafted by Report Ocean, a leading provider of industry insights. This ...