IT Service Desk KPIs
13:04
YouTubeContinuous Improvement
IT Service Desk KPIs
How to define IT Service Desk KPIs. IT is the business enabler for all businesses and the IT service desk is the single point of contact in most cases. Defining appropriate IT Service Desk KPI is important to understand customer perception and define a continuous improvement path. IT Service Desk KPI to be defined on 4 perceptions- Customer ...
9.2K viewsMar 25, 2021
ITIL Certification
What is ITIL® v4? ITIL® Certification Explained | ITIL® Foundation Training | Edureka
5:56
What is ITIL® v4? ITIL® Certification Explained | ITIL® Foundation Training | Edureka
YouTubeedureka!
163.7K viewsSep 27, 2019
ITIL 4 Foundation Complete Course | ITIL For Beginners |ITIL Certification Training | Simplilearn
52:02
ITIL 4 Foundation Complete Course | ITIL For Beginners |ITIL Certification Training | Simplilearn
YouTubeSimplilearn
744.6K viewsFeb 5, 2021
What is ITIL? | Introduction To ITIL Foundation Training | ITIL 4 Foundation Training | Simplilearn
11:59
What is ITIL? | Introduction To ITIL Foundation Training | ITIL 4 Foundation Training | Simplilearn
YouTubeSimplilearn
371.5K viewsSep 20, 2019
Top videos
The ITIL4 Service desk practice - a summary and overview
34:43
The ITIL4 Service desk practice - a summary and overview
YouTubeITSM & RECRUITMENT
4.5K viewsSep 21, 2021
ITIL 4 KEY Concepts of Service Management | ITIL In Focus | Episode 1
7:39
ITIL 4 KEY Concepts of Service Management | ITIL In Focus | Episode 1
YouTubeITIL
1.4M viewsNov 6, 2024
Applying ITIL4 To Everyday Situations
1:03:08
Applying ITIL4 To Everyday Situations
YouTubeService Desk Institute
31.3K viewsJun 29, 2020
ITIL Foundation
ITIL Full Course 2026 | ITIL 4 Foundation Course | ITIL Tutorial For Beginners | Simplilearn
1:42:28
ITIL Full Course 2026 | ITIL 4 Foundation Course | ITIL Tutorial For Beginners | Simplilearn
YouTubeSimplilearn
23.2K views6 months ago
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
1:18
ITIL In 1 Minute | What Is ITIL? | ITIL Tutorial For Beginners | ITIL Foundation | Simplilearn
YouTubeSimplilearn
383.2K viewsSep 23, 2021
ITIL Full Course 2026 | ITIL 4 Foundation Course | ITIL Tutorial For Beginners | Simplilearn
5:30:26
ITIL Full Course 2026 | ITIL 4 Foundation Course | ITIL Tutorial For Beginners | Simplilearn
YouTubeSimplilearn
14.4K views4 months ago
The ITIL4 Service desk practice - a summary and overview
34:43
Find in video from 22:47Reporting and Metrics
The ITIL4 Service desk practice - a summary and overview
4.5K viewsSep 21, 2021
YouTubeITSM & RECRUITMENT SERVICES
ITIL 4 KEY Concepts of Service Management | ITIL In Focus | Episode 1
7:39
ITIL 4 KEY Concepts of Service Management | ITIL In Focus | Epis…
1.4M viewsNov 6, 2024
YouTubeITIL
Applying ITIL4 To Everyday Situations
1:03:08
Find in video from 04:14Service Value System
Applying ITIL4 To Everyday Situations
31.3K viewsJun 29, 2020
YouTubeService Desk Institute
36. ITIL | IT service desk function Overview | Types
2:54
36. ITIL | IT service desk function Overview | Types
4.5K viewsMar 4, 2017
YouTubeKavin Kumar
The ITIL 4 Service Desk Guide | Types and Importance | ITIL 4
5:50
The ITIL 4 Service Desk Guide | Types and Importance | ITIL 4
599 viewsApr 7, 2023
YouTubeSprintzeal
The Four Dimensions of ITIL Service Management: A Holistic Approach
1:48
The Four Dimensions of ITIL Service Management: A Holistic Approach
674 viewsAug 5, 2024
YouTubeITIL
ITIL® 4: Introduction to the Service Value System (eLearning 2/25)
9:49
ITIL® 4: Introduction to the Service Value System (eLearning 2/25)
151.5K viewsNov 23, 2019
YouTubeMplaza
10:47
ITSM Explained: Quick Guide to IT Service Management & ITIL Basics
9.5K views6 months ago
YouTubeknewget
9:43
ITSM Basics: What is ITIL? Explained Simply for Beginners
4.9K views5 months ago
YouTubeknewget
6:10
Find in video from 02:59Best Practices for Introducing an ITIL Priority Matrix
What is The ITIL Priority Matrix And How to Use One
1.1K viewsJul 24, 2024
YouTubeInvGate
4:06
Find in video from 00:11What are the Four Dimensions of Service Management?
What Are The 4 Dimensions Of Service Management | ITIL 4 Foun…
853 viewsAug 22, 2024
YouTubeThe Knowledge Academy
7:58
Find in video from 01:35The Service Value System (SVS)
What is ITIL? A Complete Guide
1.1K viewsSep 11, 2024
YouTubeInvGate
7:53
Find in video from 05:35Configuring Service Desk
IT Best Practices: ITIL and Service Desk (iTOP)
2.1K viewsNov 15, 2019
YouTubesyncbricks
5:03
Introduction To The Course | ITIL® 4 Practitioner: Service Desk | Peopl…
470 viewsJun 5, 2023
YouTube1 World Training Official Channel
5:10
ITIL® 4: An Introduction to the Service Value Chain (eLearning 8/…
54.3K viewsNov 23, 2019
YouTubeMplaza
6:00
Find in video from 00:27What is the IIL Service Life Cycle?
The 5 Stages of The ITIL Service Lifecycle
2K viewsJun 24, 2024
YouTubeInvGate
4:18
Find in video from 00:27What is the Service Value System?
ITIL Service Value System Explained | Service Value System Introductio…
642 viewsAug 9, 2024
YouTubeThe Knowledge Academy
13:42
Find in video from 00:45What is ITIL 4 and Why You Need It
Getting Started with ITIL® - IT Service Management - Certificatio…
6K viewsFeb 2, 2021
YouTubeACI Learning
42:51
E1: Getting started with ServiceDesk Plus - Masterclass 2025
3.7K views9 months ago
YouTubeManageEngine
9:45
2. Complete ITIL service life cycle stages| Process roles tools | ITIL o…
55.3K viewsFeb 5, 2017
YouTubeKavin Kumar
1:51
Tutorial 28 | ITIL 4 Service Value System (SVS) | ITIL ® 4
149 viewsJun 24, 2024
YouTubeTechnophilia
5:51
What is a Service Catalog in ITIL? 6 Tips to Nail it!
11.6K viewsOct 6, 2022
YouTubeInvGate
7:07
Introduction to ITIL Continual Service Improvement (CSI)
26.6K viewsJan 12, 2014
YouTubeConnectsphere
17:52
ITSM & ITIL Explained Simply | Beginner’s Guide
51.9K views11 months ago
YouTubeknewget
9:46
Find in video from 05:30Service Delivery Metrics
ITIL Metrics: Service Delivery Metrics & KPI Best Practices
57.2K viewsJun 2, 2008
YouTubekeypractices
22:04
Understanding Scrum Metrics and KPIs - Agile Digest
340.4K viewsApr 1, 2018
YouTubeAgile Digest
2:16
What is a Service Desk?
7.8K viewsNov 12, 2020
YouTube2DeCipher
44:37
Find in video from 01:22Importance of Metrics
Webinar: Service Desk Metrics: What and how to measure to gain …
3.3K viewsDec 1, 2017
YouTubeService Desk Institute
1:56
IT Service Management (ITSM) - Benchmarks Overview
1.1K viewsJun 14, 2024
YouTubeServiceNow Documentation
See more videos
Static thumbnail place holder